Privacy Policy

Effective Date: 12/17/2025

Onyx Countertops ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, communications, and services, in accordance with applicable Florida and U.S. privacy laws.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Physical address or project location

• Any information you voluntarily provide when contacting us or requesting an estimate

Non-Personal Information

• Browser type

• Device information

• IP address

• Pages visited and interactions with our website

2. How We Use Your Information

We use the collected information to:

• Respond to inquiries and requests

• Provide free estimates and service consultations

• Schedule measurements, fabrication, and installation

• Communicate about projects, updates, or changes

• Improve our services and customer experience

• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Information Sharing

We may share your information only when necessary:

• With service providers or suppliers involved in your project

• To comply with legal requirements, court orders, or law enforcement requests

• To protect our rights, property, or safety

All third parties are required to handle your information responsibly.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You may choose to disable cookies through your browser settings; however, some features of the site may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we take appropriate measures to safeguard your data.

6. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to the personal information we hold about you

• Request correction or deletion of your personal data

• Withdraw consent for communications at any time

To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Onyx Countertops
878 Duncan Ave., Kissimmee, FL 34744
Phone: (407) 305-4072 | (407) 272-7211 (After Hours)
Email: [email protected]